Despite being awash with information, chatbots can reach a point during a conversation where they do not have the precise answers or the answers start becoming out of context. This happens due to the fact that the data or information is not valuable to a particular domain. While such bots are employed across a range of industries, making chatbots more specialized and less generic can help us avoid most challenges that come with them.
Cross-Industry AI Chatbot Examples
When talking about the successful integration of chatbots, there are chatbots like Apple Siri, Google Assistant, Sephora Virtual Artist, H&M Virtual Assistant, Buoy Health, and many others that have successfully integrated chatbots to overcome challenges that vary from business-to-business. This AI solution successfully meets specific business needs providing personalized assistance to customers and helping businesses recognize and validate the accuracy of responses. Let’s understand better through some of the best chatbot examples of brands from 7 different industries that used them well.
Also read: What is an AI Chatbot & 6 Types of Chatbots
Retail - Walmart’s Ask Sam Assistant
Walmart launched its own voice assistant app called Ask Sam, one of many e-commerce chatbot examples, to help in-store associates with information that can assist them in doing their job more quickly and effectively and help customers find products, information, and good deals. This clever use of generative AI for employees helped them find products in a store quickly, look up sales information, access store maps, check emails, check employee’s work schedules, and do a lot more. This app also has an emergency feature where during high-stress situations, managers can send alerts to employees.
In 2023, Walmart partnered with Google to launch Walmart Voice Order. This allowed customers to use Google assistant to order groceries. They would just have to say “Ok Google, talk to Walmart” and have it add products to the cart. Google assistant would also provide suggestions to the customers based on the products purchased in the past.
Education - IBM’s Watson
IBM Watson Education Classroom is one of the education chatbot examples that is a computer system that allows teachers to deliver a personalized learning experience through cognitive computing. Its teaching methodology includes covering all - academic, social, and behavioral aspects of a student by understanding, reasoning, and learning the styles, preferences, and aptitude of every student.
Watson Education Classroom includes two components:
- IBM Watson Element for Educators is an IBM MobileFirstTM education application for Apple iOS. It provides teachers an understanding of their students by collecting several academic, social, and behavioral data sources.
- IBM Watson Enlight for Educators is a browser-based planning tool that provides support for teachers through curated learning content and access to essential insights into student’s academic strengths and weaknesses. These valuable insights enable teachers to personalize their interactions with each student in the classroom.
EvonTech trains locally hosted LLM models & Vector stores to build intricate Chatbots.
Public Service - U.S. Department of Homeland Security’s EMMA
Emma is a computer-generated virtual assistant named after Emma Lazarus, who is remembered for writing the sonnet "The New Colossus", inspired by the Statue of Liberty, about helping immigrants. This virtual assistant answers your questions promptly and helps you find any immigration information you need. She is fluent in English and Spanish and interacts through text as well as speech. On average, Emma handles more than a million interactions in a month.
Banking - Bank of America’s Erica
‘Erica is a great example of a banking chatbot example where you get to see applied innovation in language processing and predictive analytics to deliver a valuable and empowering client experience,” shared Hari Gopalkrishnan, CIO and Consumer, Business & Wealth Management Technology executive at Bank of America. (Source: Newsroom)
Erica is the first widely available virtual financial chatbot assistant that offers customers a personalized and convenient banking experience. It also helps them make smart banking decisions. These conversational AI agent features include notifying users about refunds added to their accounts, alerting them about duplicate charges, providing personalized financial guidance, helping with transactions, and identifying potential ways for customers to save money.
Automobile - Tesla’s Grok
Elon Musk integrated artificial intelligence into Tesla vehicles and named it Grok. This artificial intelligence platform made interaction with vehicles a game changer, in terms of road safety and mobility.
Grok can analyze online discussions and provide incisive summaries to pick key points in a conversation and identify potential errors. This seems like an advancement that will help better interpret the information on the web. Another great feature of Grok includes optimization of online communication that will enhance the quality and relevance of social media content.
Hospitality - Aloft Hotel’s Chatbotlr
Aloft Hotels, which has over 225 hotels in 33 countries and territories, has introduced a chatbot called ChatBotlr that provides guests with all the information about the hotel and allows them to make service requests through text from the convenience of their rooms.
The chatbot uses machine learning and natural language processing and gets smarter and better with every interaction and its service now has a five-second response time. Guests have the comfort of asking simple questions that are promptly addressed, freeing up hotel employees from routine tasks.
Manufacturing - Apple’s Siri
Siri is more than just a chatbot for all Apple users. It is a digital assistant powered by Apple intelligence that is protected by the strongest privacy and allows users to use their voice to control individual app functions on their phones. Its other voice assistant features include on-screen awareness that makes Siri understand and take action with things on the user’s screen. Apple has also promised that the user will be able to speak to Siri "more naturally" with the help of upgraded language comprehension powers. (Source: Techradar)
In the near future, Siri will also be able to access your personal data like photos, calendar files, or information in emails and messages to make little jobs ever simpler while ensuring all privacy concerns are being taken care of with the new Private Cloud Compute.
Must-read: Top 10 benefits of chatbots for businesses and customers
Chatbots are the future of customer interaction and at Evon Technologies, a software development company in India, we can help you realize their full potential. Apart from custom development, our company trains complex locally hosted LLM models & Vector stores to build intricate ChatBots and company-specific data search solutions that improve business efficiency and overall costs. For any queries regarding chatbot integration, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or talk to our experts.
